Privacy
Privacy policy.
Privacy officer
Equinox’s privacy officer can be reached at info@equinoxhp.com or (450) 965-6886. The officer oversees compliance with the Act respecting the protection of personal information in the private sector (Law 25).
Information collected
Only the information you provide in our forms: name, email, phone number, postal code, city, property type, number of units, company, RBQ licence number and your message, depending on the form.
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Why we use it
To respond to your quote, support or partnership request, refer you to a dealer or installer, and check your eligibility for financing or rebates if you ask us to.
We never sell your information or use it for other purposes without your consent.
Who we share it with
With the Equinox dealer in your area, the certified installer referred to you and, at your request, Financeit for financing.
With our technical service providers (website hosting and email delivery), who may be located outside Québec. To find your city, the first 3 characters of your postal code are sent to the Zippopotam.us service.
Retention and security
Your information is kept for as long as needed to process your request and meet our legal obligations, then destroyed. It is transmitted using encryption, and access is limited to those who need it.
Your rights
You may request access to, correction of or deletion of your information at any time, or withdraw your consent to be contacted. Write to info@equinoxhp.com; we respond within 30 days.
You may also file a complaint with Québec’s Commission d’accès à l’information (cai.gouv.qc.ca).
Privacy incident
If an incident poses a risk of serious harm, we notify the individuals concerned and the Commission d’accès à l’information, as required by law.